How To Pass The ITIL Intermediate Continual Service Improvement Exam

“There is no end to education. It is not that you read a book, pass an examination, and finish with education. The whole of life, from the moment you are born to the moment you die, is a process of learning.” – Jiddu Krishnamurti

The exam format of Continual Service Improvement stands different from the ITIL Foundation, in that it has eight questions, in the form of scenario based and multi-choice answers. The total marks you can obtain is forty, as every question carries five marks, but the least score you need to pass is 28, I.e 70 percent. For the perfect answer, you are awarded five marks; for partially right answers, you are rewarded three points, for the least correct- you are given only one point and the last, no points for the detractor.

For some, scenario-based questions are a complex challenge. The very idea of understanding the sentences often turns into a spectacle of doubts, queries where their own knowledge gets deceived by the lack of confidence and the exam turns into a failure. In similar cases, just attempting might put your score beneath the passing line. Understanding the basics, however, can take you to the succeeding line.

To turn the negative into positive, many training institutes conduct mock tests so that you can get an ‘inside-feel’ of a similar exam atmosphere that can propel you to give the best during the examination. The intensive training laid down by the trainers assists in transforming you from a normal ITIL foundation level professional to a person who is well equipped to handle the reins of any project.

Note

You can avail of the services of a non-programmable calculator (bring them yourself) in case of paper based examinations. In case of the online exam, you can use an on-screen calculator. No other devices, mobiles or calculator is allowed during the duration of the exam. The duration of the exam is ninety minutes on both occasions (paper and online) and for the paper based, it will be a closed book session exam.

In case of answering in a language other than English, you are given a time of 120 minutes, and can even make use of the dictionary.

Retaking Exams

You have read the content, prepared yourself and then appeared for the exam. However, due to some unexplained reasons, you did not attain the desired score. No issues. You can appear for a re-exam and your training institute may give information on the areas you performed below par. Revision of these areas, along with getting the doubts clarified and you can reappear for the exam by just paying the required fees.

Whether you opt for an online exam from the comfort of location or you plan to visit an Exam Centre, the duration of the exam will be ninety minutes.